Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and MasterDesk.ai Inc. ("MasterDesk", "we", "us", or "our").

By creating an account, clicking "Sign Up", embedding the MasterDesk widget, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into this agreement on behalf of a company, practice, or legal entity, you represent that you possess the authority to bind such entity.

2. Description of Service

MasterDesk provides a cloud-hosted virtual front desk software platform that utilizes grounded artificial intelligence, knowledge retrieval, automated appointment scheduling, and live human takeover tools to assist service businesses in managing customer interactions.

We continuously enhance and update the platform. We reserve the right to modify or discontinue features with appropriate notice where commercially reasonable.

3. Accounts & Security

• You must provide accurate, current, and complete organization and contact information during registration.
• You are responsible for maintaining the confidentiality of your organization's administrative credentials and API keys.
• You agree to promptly notify MasterDesk of any unauthorized access, compromised passwords, or security incidents.
• Each user account is intended for individual designated staff members and may not be shared concurrently across unverified third parties.

4. Acceptable Use Policy

You agree not to use the MasterDesk platform to:

• Violate any applicable local, national, or international consumer protection, privacy, or telecommunications laws.
• Deploy automated deceptive campaigns, unsolicited high-volume spam, or fraudulent impersonation.
• Upload defamatory, obscene, malicious, or infringing content to your organization knowledge base.
• Reverse-engineer, decompile, extract source code, or bypass multi-tenant security barriers.
• Provide automated, unsupervised emergency medical diagnosis or formal legal representation without human staff oversight.

5. Subscriptions, 14-Day Free Trial & Billing

6. Cancellation & Refunds

You may cancel your subscription at any time directly through your billing settings in the admin dashboard. Upon cancellation:

• Your subscription will remain active through the end of the current paid billing period.
• No further recurring charges will be incurred following the current billing cycle.
• Subscription fees are generally non-refundable for partial months, except where required by law or as expressly agreed in writing.

7. Intellectual Property & Customer Content Ownership

MasterDesk and its licensors retain all right, title, and interest in and to the platform software, algorithms, user interfaces, branding, and proprietary tools.

8. AI Receptionist & Human Oversight Disclaimer

MasterDesk utilizes advanced retrieval-augmented AI to assist with standard front desk inquiries and appointment coordination. However:

• The AI virtual front desk is an administrative assistant tool, not a certified healthcare provider, licensed attorney, or emergency dispatcher.
• Your organization is responsible for ensuring the accuracy and freshness of your uploaded knowledge base and service guidelines.
• Staff members should utilize the Live Inbox to monitor complex inquiries and take over conversations when specialized human discretion is needed.

9. Platform Availability & Maintenance

We strive for 99.9% platform availability. Scheduled maintenance is performed during off-peak hours with prior dashboard notification. In the event of unscheduled service interruptions, our engineering team executes automated failover protocols to restore operations swiftly.

10. Limitation of Liability

To the maximum extent permitted by applicable law, MasterDesk and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption.

In no event shall MasterDesk's aggregate liability exceed the total amount paid by you to MasterDesk in the twelve (12) months preceding the event giving rise to liability.